LingoFluency Terms and Conditions of Use
Registration and Access to the Platform
1.1 User Registration: Access to LingoFluency services requires prior registration of users through the designated link https://lingofluency.com/crear-usuario/. The client company must provide a list of authorized users to access the services.
1.2 User Roles: All users will start with a “student” access level, except for specific agreements detailed in the corporate contract. Accounts that remain inactive for a period of six months will be automatically deleted, except in cases of permanent licenses purchased by users.
1.3 User Responsibility: It is the responsibility of users to maintain the confidentiality of their access credentials. LingoFluency shall not be liable for any consequences arising from the unauthorized use of such credentials.
2. Description of Services
2.1 Personalized Classes: LingoFluency offers personalized, one-to-one online language classes tailored to the individual needs of each student. These classes are delivered through LingoFluency’s platform, using videoconferencing technology.
2.2 Access to Content and Courses: Users have access to support materials, exercises, audios and other educational resources available on the platform. Additionally, they can purchase complementary courses and additional materials through the LingoFluency marketplace.
2.3 Limitations of Use: The use of the platform and its contents is subject to the conditions set forth in this document and in the specific contract signed between LingoFluency and the client company. Any form of unauthorized reproduction, distribution or use of the content available on the platform is prohibited.
3. Fees, Payments and Refund Policies
3.1 Contractual Agreements: The rates, payment terms and specific conditions of LingoFluency’s customized services shall be detailed in a contract signed by both parties. This contract shall be the only valid document for resolving any payment disputes.
3.2 Infoproduct Pricing: The prices of infoproducts and courses available on LingoFluency’s marketplace will be clearly indicated on the corresponding product page. LingoFluency reserves the right to modify prices without prior notice, except in cases of existing contracts.
3.3 Implications of Non-Payment: In the event of non-payment of any invoice within the stipulated deadlines, LingoFluency may immediately suspend access to the Services. In addition, LingoFluency reserves the right to take any legal action necessary for the collection of outstanding debts.
3.4 Refund Policy:
- Customized Classes: No refunds will be offered for customized classes already scheduled and/or given, unless otherwise agreed in writing in the contract.
- Infoproducts and Courses: A full refund of the value of the product will be offered within 7 calendar days of purchase, provided that the user has not accessed or downloaded the content.
4. Obligations and Responsibilities of the User
4.1 Ethical and Responsible Use: Users must use LingoFluency services in an ethical manner and in accordance with the internal policies set forth in this document. Any act in violation of these policies will result in suspension or termination of access to the platform.
4.2 Prohibitions: Use of the platform for any activity not directly related to language learning is prohibited. This includes, but is not limited to, unauthorized commercial use, distribution of copyrighted materials, intellectual property and/or any form of plagiarism.
4.3 Consequences of Non-Compliance: LingoFluency reserves the right to take legal action against any user who violates the terms set forth herein, including the possibility of claiming damages.
5. Modification of Terms and Conditions
5.1 Updating of Terms: LingoFluency reserves the right to modify these terms and conditions at any time. Any changes will be notified to core customers by email. Modifications that directly affect the end user will also be communicated in a timely manner, if and only if the changes directly affect the end user.
5.2 Acceptance of Changes: Continued use of the platform after notification of changes will constitute acceptance of the new terms and conditions. If the user does not agree with the changes, he/she must request the deletion of his/her account.
6. Intellectual Property and Copyrights
6.1 Ownership of Content: All content available on the LingoFluency platform is the exclusive property of LingoFluency SAS. It is prohibited to reproduce, distribute, modify or use the Content without the express written consent of LingoFluency.
6.2 Legal Protection: LingoFluency reserves the right to take legal action internationally to protect its copyrights and intellectual property rights in the event of non-compliance by Users.
7. Limitation of Liability
7.1 Service Interruptions: LingoFluency shall not be responsible for temporary interruptions in service due to maintenance, technical problems or other circumstances beyond its control. In such cases, classes will be rescheduled or alternative solutions will be offered.
7.2 Exclusion of Warranties: LingoFluency does not warrant that the services or content available on the platform will be 100% uninterrupted and/or error-free. Users access the services on this premise.
8. Applicable Law and Jurisdiction
8.1 Competent Jurisdiction: Agreements and contracts shall be governed by and construed in accordance with the laws applicable in the jurisdiction of the customer or that of LingoFluency SAS, as agreed in the contract. Any dispute shall be resolved in the competent courts of such jurisdiction.
8.2 International Compliance: LingoFluency is committed to complying with international laws protecting copyright, intellectual property and contractual agreements.