Information Gathered
LingoFluency collects and processes personal information that users voluntarily provide when registering on our platform, such as name, email, phone number, and geolocation details. In addition, we collect browsing history and preference data to provide a personalized experience and improve our services.
2. Purpose of Data Processing
The information collected is used for the following purposes:
- Service Customization: Adjust classes and recommendations according to the user’s preferences and needs.
- Performance Analysis: Monitor and evaluate user progress to provide detailed reports and suggestions for improvement.
- Marketing: Develop internal campaigns aimed at improving service and product offerings, using aggregated and anonymous data.
3. Information Sharing
LingoFluency will not share users’ personal data with unaffiliated third parties. Information is shared only with our team of teachers and contractors, who are bound by strict confidentiality obligations.
4. Security and Data Storage
User data is stored on secure servers provided by our hosting provider, Hostinger, which complies with international security standards. We implement technical and organizational security measures, including multi-factor authentication, to protect the integrity and confidentiality of the data. The data will be retained for the time necessary to fulfill the purposes described, or until 6 months after the end of the contract or the last interaction of the user with the platform.
5. User Rights
Users have the right to access, rectify, delete, or limit the processing of their personal data. To exercise these rights, users can contact us at contacto@lingofluency.com. Users may also request the portability of their data or file a complaint with the competent data protection authority.
6. Cookies and Similar Technologies
LingoFluency uses cookies and similar technologies to enhance website functionality and personalize the user experience. These technologies allow us to remember user preferences, perform site traffic analysis, and deliver relevant content. Users may set their browser to refuse all or some cookies, although this may affect the functionality of the site.
7. International Data Transfer
LingoFluency operates globally, which may involve the transfer of data to countries outside the European Economic Area (EEA). In such cases, we ensure that adequate safeguards are in place to protect personal data in accordance with applicable regulations, including the use of standard contracts approved by the European Commission.
8. Modifications to the Privacy Policy
LingoFluency reserves the right to modify this privacy policy at any time. Any significant changes will be notified to users via email and posted on our website. Users are encouraged to periodically review this policy to stay informed about how we are protecting their information.
9. Contact
If you have any questions or concerns about this privacy policy, or the treatment of your personal data, please do not hesitate to contact us at contacto@lingofluency.com.